Office Hours

Please note these are Surgery office hours and all consultations are by appointment only

After Office Hours and Emergencies

If you have an emergency requiring urgent medical attention after office hours please ring NHS Direct 24 hour Nurse Led NHS advisory service. They will advice the action you need to take for your emergency at the time.

NHS Direct Telephone 0845 4647
Web site: Click Here For NHS Direct

Our out of hours Telephone calls and emergency doctor service at present contracted out to, Medway Doctors On Call Telephone: 01634 891855 Please phone for urgent EMERGENCY. This is not a free NHS Service but funded by local doctors.

Each call, home or base consultation, nurse or doctor advice undertaken by the service is charged to the practice. Any misuse of the service will inevitably result in removal of the patient from NHS service list of our practice. But you have a right to register with another practice.

During the day our practice works on an "on call system" with other practices in the area and the contact number can vary each time. Our recorded message will inform you which number to ring at the time.

Telephone Advice

While the doctor is busy seeing patients, it is not always possible for the doctor to answer questions over the phone. For this reason our staff are well trained and capable to handle most routine calls. Any staff member will gladly help you to make an appointment or answer your question regarding medication, treatment or test results.

Please be courteous to them as they are interested in your well being as much as you are. If they cannot answer your question they will consult the doctor or nurse and get back to you with an answer or advise you to call back at a less busy time when the doctor is more likely to be free to talk to you.

Doctor Consultation

An appointment system is in operation in our surgery. This is allows the doctor to have his time scheduled to five each patient he specialized individual attention that he or she needs. URGENT cases will always be accommodated or referred to the appropriate facility.

Unforeseen events like this well no doubt cause some delay for some patients with appointments who may have to wait a little longer, as those others who require immediate attention are worked into the schedule. We ask your co-operation and understanding in this matter.

If you cannot keep your appointment

If for any reason your are unable to keep your scheduled appointment, please call our office in advance so that your time may be given to another patient who needs to see the doctor.